Horcery Return Policy
Last Updated 14 October 2024
Horcery has established the following Return Policy for purchases made within the United States to facilitate a straightforward returns process. This policy supplements and is part of the Terms of Service. Capitalized terms not defined here have the meaning given to them in the Terms of Service.
Eligibility For Returns
If you are not satisfied with your purchase of a Horcery Stall Monitor or other Horcery-branded product or accessories (each, a “Product”), you may request a return for a refund within 30 days from the original shipping date. To be eligible, the Product must be in “like new” condition. This policy does not cover ordinary wear and tear (i.e., Products that are in a “used” condition) or any damage resulting from improper use, neglect, or accidents, as outlined in Horcery’s Limited Warranty.
Return Process
To initiate a return, please contact Horcery customer support at support@horcery.com. Once your return request is authorized, you will receive an email containing a prepaid shipping label and additional return instructions. All returns must be shipped using the original packaging and include all original accessories, manuals, and packing materials. Horcery is not responsible for packages lost in transit without proof of tracking.
Refunds
Once we receive your returned Product, we will inspect it to ensure it meets the eligibility requirements. If approved, a refund will be issued to the original payment method. Refunds will typically be processed within five business days of Horcery’s receipt of the returned Product. A processing fee of $15.00 USD will be deducted from the refund amount.
Damaged Products
If the Product is returned in a damaged condition, with missing parts (such as original accessories, manuals, and/or packaging materials), shows signs of abuse, or is not in “like new” condition, Horcery reserves the right to:
- Refuse the refund;
- Reduce the refund amount in proportion to the Product’s decrease in value due to damage or missing components, as determined by Horcery; or
- Apply additional restocking fees, all at Horcery’s sole discretion.
Non US Returns and Further Support
This Return Policy applies only to Products purchased within the United States. Horcery will cover domestic shipping costs for eligible returns. If you are located outside the United States and wish to request a return, please contact Horcery support at support@horcery.com. Horcery will not be responsible for any international shipping costs or customs fees.
If you have additional questions or need assistance, please contact support@horcery.com.